Shipping policy
Last Updated: August 20, 2026
Thank you for shopping with Kesuid.
This Shipping Policy explains how we process, ship, and deliver orders placed through:
Please review this policy before placing an order.
For information about returns and refunds, please review our Return & Refund Policy.
Order Processing Time
All orders are processed within 1–3 business days.
Business Days: Monday – Saturday, excluding U.S. public holidays.
Order Cut-Off Time: 6:00 PM CT.
Orders placed after 6:00 PM CT will begin processing on the next business day.
During holidays, promotions, or periods of increased order volume, processing times may be extended. If there is a significant delay with your order, we will notify you by email.
Shipping Destination
We currently ship within the United States only.
P.O. Boxes, APO/FPO addresses, and U.S. territories are not supported at this time.
Please ensure your shipping address is complete and accurate before submitting your order.
Estimated Delivery Time
The total delivery time includes both order processing time and shipping transit time.
Total Delivery Time = Processing Time + Shipping Time
United States Standard Shipping
Processing Time:
1–3 business days
Shipping Time:
6–9 business days
Estimated Total Delivery Time:
7–12 business days
Please note that processing and shipping times are calculated based on business days and do not include Sundays or U.S. public holidays.
Delivery times are estimates only and are not guaranteed.
Delays may occur due to carrier delays, weather conditions, holidays, incorrect address information, high order volume, or circumstances outside our reasonable control.
Shipping Cost
We offer Free Standard Shipping on orders shipped within the United States unless otherwise stated during checkout.
If any shipping charges apply, the final shipping cost will be clearly displayed before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking information.
Please allow 24–72 hours for tracking information to update in the carrier’s system after shipment.
If tracking information does not appear immediately, please allow additional time for carrier updates.
Shipping Carriers and Fulfillment
Orders may be shipped through trusted carriers, logistics providers, or fulfillment partners depending on product availability and shipping requirements.
We work with reliable partners to process and deliver orders as efficiently as possible.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate shipping information during checkout.
Please verify the following information before placing your order:
- Full name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Phone number
- Email address
If incorrect information is provided, delivery may be delayed, returned, or unsuccessful.
If you notice an address error after placing your order, please contact us as soon as possible:
We will do our best to assist, but changes cannot be guaranteed after an order has entered processing or has shipped.
Lost, Delayed, or Missing Packages
If your package appears delayed, lost, or marked as delivered but has not been received, please contact us with your order number and tracking information.
We recommend checking:
- Your order shipping address
- Mailbox, front door, porch, or other delivery locations
- Household members, neighbors, or building staff
- Carrier delivery information
We will review the situation and assist with the appropriate next steps.
If a package is confirmed lost in transit by the carrier, we will work with you to provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.
Failed Delivery or Returned Packages
If a package is returned due to an incorrect address, failed delivery attempt, refusal, or inability to receive the package, we will contact you regarding the next steps.
Additional shipping costs may apply if reshipment is requested due to customer-provided incorrect information or failed delivery not caused by Kesuid.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Description of the issue
- Clear photos of the item and packaging
We will review the matter and assist according to our Return & Refund Policy.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
We cannot guarantee changes or cancellations after an order has entered processing or has shipped.
Contact Information
For questions about shipping, delivery, tracking, or order status, please contact us:
Store Name
Kesuid
Website
Phone
+1 771-439-9759
Business Address
Kesuid
9820 Vieux Carre Dr
Louisville, KY 40223
United States
Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM CT
Sunday: Closed
We aim to respond to customer inquiries within 24–48 business hours.
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