Refund policy
Last Updated: August 20, 2026
At Kesuid, customer satisfaction is important to us. We aim to provide a clear and convenient return and refund experience for every customer.
This Return & Refund Policy explains our return period, eligibility requirements, return process, refund procedures, and related information for purchases made through:
Please review this policy before requesting a return.
30-Day Return Policy
We offer a 30-day return window after the delivery date of your order.
To be eligible for a return, items must be:
- Unworn and unused
- In the same condition as received
- Returned with original tags attached
- Returned in the original packaging when applicable
- Accompanied by order information or proof of purchase
Items that do not meet these requirements may not be eligible for return.
How to Request a Return
To request a return, please contact our customer support team at:
within 30 days after delivery.
Please include:
- Order number
- Email address used during checkout
- Reason for the return request
After reviewing your request, our customer support team will provide return approval and detailed return instructions.
Please do not send items back before receiving return instructions from our support team.
Return Method
Returns are accepted by mail only.
We recommend using a trackable shipping service and keeping your return tracking information until your refund has been completed.
Return Shipping Costs
Return shipping costs depend on the reason for the return.
Customer Responsibility
Customers are responsible for return shipping costs for standard returns, including:
- Change of mind
- Incorrect size selection
- Incorrect color selection
- Personal preference
- Ordering the wrong item
Kesuid Responsibility
If an item arrives damaged, defective, or incorrect, Kesuid will review the issue and provide an appropriate solution, which may include a replacement, refund, or return shipping assistance.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Description of the issue
- Clear photos of the item and packaging
After review, we will provide a replacement, refund, or another appropriate resolution.
Non-Returnable Items
The following items are not eligible for return:
- Items marked as Final Sale or Non-Returnable
- Custom-made or personalized items
- Items that have been worn, washed, used, altered, or damaged
- Items returned without original tags or packaging
For hygiene reasons, certain intimate apparel products may not be eligible for return if they have been worn or used.
This does not affect your rights if an item arrives damaged, defective, or incorrect.
Exchanges
We currently do not offer guaranteed direct exchanges.
If you need a different size, color, or style, we recommend returning the eligible item according to this policy and placing a new order.
For defective, damaged, or incorrect products, please contact our customer support team for assistance.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the refund status.
Approved refunds will be issued to the original payment method within:
3–7 business days
after approval.
Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
Original Shipping Charges
Original shipping charges are generally non-refundable unless the return is caused by an error from Kesuid, such as receiving a damaged, defective, or incorrect item.
Restocking Fee
Kesuid does not charge any restocking fees for eligible returns.
Return Address
To ensure your return is processed correctly, please contact our customer support team before sending any items back.
After your return request is approved, we will provide:
- Return approval confirmation
- Correct return address
- Detailed return instructions
Please include your order number or return information inside the package to help us process your return efficiently.
Contact Information
If you have questions regarding returns, refunds, damaged items, or exchanges, please contact us:
Store Name
Kesuid
Website
Phone
+1 771-439-9759
Business Address
9820 Vieux Carre Dr
Louisville, KY 40223
United States
Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM CT
Sunday: Closed
We aim to respond to customer inquiries within 24–48 business hours.
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